CD55 privacy policy Bangladesh

This CD55 privacy policy Bangladesh explains how we collect, use, store, and share personal data when you use our online casino and sports betting services in Bangladesh. It applies to your use of our website, mobile experience, and any features you access through Home, including account registration, deposits, withdrawals, and customer support. Please read it carefully before using the platform, and do not create an account if you disagree with any part. Where local law requires your consent for certain processing, we will request it at the relevant time and record your choices.

1. Scope and Data Controller

We are the operator and data controller for the personal data processed in connection with our services, meaning we decide why and how your data is processed. This policy covers data processed when you browse the site, register, verify your identity, place bets, play casino games, contact support, or interact with our communications. It also covers data collected through cookies and similar technologies. If we provide links to third-party sites or services, their privacy practices apply to their processing, and you should review those policies separately before providing personal data to them.

2. What Data We Collect

We collect personal data that you provide directly, data generated by your use of the service, and data received from verification and security checks. Account data can include your name, username, date of birth, contact details, and login credentials. KYC data can include government-issued identity documents, selfies or liveness checks, proof of address, and age verification. Payment data can include deposit and withdrawal records, transaction references, and limited payment instrument details (we do not require full card data where tokenization is available). We also collect technical logs such as IP address, device identifiers, browser data, and activity timestamps.

3. How We Use Your Data

We use your personal data to provide and operate the service, including creating and administering accounts, processing deposits and withdrawals in ৳, settling bets, and providing customer support. We also use data to protect the platform, including detecting suspicious activity, preventing fraud, enforcing our terms, and securing accounts. Where required, we process data to meet legal and regulatory obligations, including age checks, KYC, anti-fraud controls, and responding to lawful requests. For marketing, we only send promotional messages where you have provided consent or where permitted by applicable law, and you can opt out at any time.

4. Legal Bases for Processing

We process personal data under one or more legal bases, depending on the activity. Contract performance applies when we need data to register you, provide gameplay and betting services, process payments, and manage your account. Legal obligation applies where we must complete KYC, keep certain records, and respond to lawful authority requests. Legitimate interests apply for security monitoring, fraud prevention, platform integrity, service improvement, and internal reporting, provided those interests are not overridden by your rights. Consent applies for optional cookies, certain marketing communications, and where law requires explicit permission for specific processing.

5. Data Sharing and Disclosure

We share personal data only when necessary to deliver the service, meet legal obligations, or protect users and the platform. This can include sharing with payment processors and banking partners to process deposits and withdrawals, identity verification and KYC service providers to validate documents, and vetted technology providers that host, secure, or support our systems. We may also disclose data to the relevant gambling regulator or competent authorities in Bangladesh where required by law, court order, or lawful request. We do not sell personal data, and we do not share it for third-party advertising without your consent where required.

6. International Transfers Safeguards

Some of our service providers may process personal data on systems located outside Bangladesh, for example for secure hosting, fraud detection, or customer support tooling. When data is transferred internationally, we apply safeguards designed to protect confidentiality and integrity, including contractual obligations on processors, access limitation, and security controls appropriate to the sensitivity of the data. We also take steps to ensure transfers are necessary for the stated purposes and that providers are vetted for data protection and information security practices. You can request more information about transfer safeguards through our contact channels described below.

7. Cookies and Tracking Controls

We use cookies and similar technologies to operate the site, keep you signed in, prevent fraud, and understand how the platform is used. Essential cookies are required for core functions such as session management, security features, and account access. Performance cookies help us measure page performance and identify errors so we can improve stability. Functional cookies remember preferences such as language and certain interface choices. Marketing cookies may be used to measure campaign effectiveness and deliver relevant messages where permitted and where you have provided consent. You can manage cookie preferences through your browser settings, but blocking essential cookies may affect functionality.

8. Data Security Measures

We implement data security measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. Controls include encryption in transit where supported, secure storage practices, role-based access controls, and monitoring for suspicious activity. We restrict access to personal data to authorized personnel and vetted service providers who require it to perform their duties, and we apply confidentiality obligations. We also maintain procedures for vulnerability management, incident handling, and account protection measures such as login monitoring. No online system can be guaranteed completely secure, but we continuously work to reduce risk and respond quickly to threats.

9. Data Retention and Deletion

We retain personal data only for as long as necessary to provide the service, meet legal obligations, resolve disputes, enforce agreements, and maintain security and fraud-prevention controls. Account and transaction records are typically kept for the period required for regulatory, accounting, and audit needs, and for a reasonable period afterward to handle queries or disputes. KYC records may be retained to demonstrate compliance and to prevent repeated fraud attempts, even if your account is closed, where permitted by law. When retention is no longer required, we delete or anonymize data in accordance with our internal procedures and technical capabilities.

10. Your Privacy Rights in Bangladesh

You may have rights over your personal data, subject to verification of identity and applicable legal limitations. These rights can include access to the data we hold about you, correction of inaccurate or incomplete data, deletion or erasure in certain circumstances, objection to processing based on legitimate interests, restriction of processing, and data portability for data you provided where technically feasible. You may also withdraw consent where processing is based on consent, without affecting processing already carried out. If you believe your rights have been infringed, you can lodge a complaint with the relevant data-protection authority in Bangladesh and you can also contact us first so we can address the issue promptly.

11. Responsible Gambling and Minors

Our services are intended for adults only and are strictly 18+; we do not knowingly collect personal data from minors. We may use age verification and KYC checks to confirm eligibility and to support responsible gambling controls, including account reviews and risk indicators. If we discover that a user is under 18, we will take steps to restrict access, close the account where appropriate, and handle associated data in line with legal requirements and fraud-prevention needs. Gambling involves financial risk, and we encourage you to set limits and seek help if gambling stops being enjoyable or becomes difficult to control.

12. Contact and Policy Updates

If you have questions about this policy, want to exercise your data rights, or need help with KYC or account security, contact our support and privacy team through the help options available on the site or via the support channels listed in Home. We may ask you to verify your identity before fulfilling a request, especially where it involves account access, copies of KYC data, or deletion. We may update this policy to reflect changes in our practices, security controls, or legal requirements, and we will post the updated version on this page. Continued use of the service after updates means you have read the revised policy.